Privacy Policy

Last Updated: June 29, 2026

Who We Are

Red Ball Technical Gas Services operates the website at https://www.redballtgs.com. We supply EPA Protocol Gases and Certified Gas Mixtures, specialty gases, and related equipment.

If you have questions about this policy, you can contact us at:

Red Ball Technical Gas Services Phone: 1-888-698-9602 Website: https://www.redballtgs.com/contact/

What Data We Collect and Why

Contact and Quote Forms

When you submit a quote request or contact form, we collect your name, company name, email address, phone number, and the details you provide. We use this information solely to respond to your inquiry and fulfill your request. We do not sell this data to third parties for marketing purposes.

Live Chat

Our website uses Intercom to provide live chat support. When you initiate a chat, Intercom may collect your name, email address, IP address, browser information, and the content of your conversation. Chat sessions may be recorded, stored, and transcribed for quality assurance and customer service purposes. By initiating a chat session, you acknowledge that the conversation may be retained. Intercom’s privacy policy is available at https://www.intercom.com/legal/privacy. If you do not wish your communications to be recorded, please contact us by phone or email instead.

Comments

If our site includes a comments feature and you leave a comment, we collect the data shown in the comment form along with your IP address and browser user agent string to assist with spam detection. An anonymized hash of your email address may be shared with the Gravatar service to display a profile image if you use one. Gravatar’s privacy policy is available at https://automattic.com/privacy/. Approved comments and profile pictures are visible to the public.

Media Uploads

If you upload images to the site, please be aware that uploaded images may contain embedded location data (EXIF GPS). Visitors to the site can download and extract any such location data. We recommend removing location data from images before uploading.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. You can control cookie use through the consent banner displayed when you first visit the site.

If you submit a form, your browser may save your name, email, and website in cookies for your convenience so you do not need to re-enter them on future visits. These cookies last for one year.

Third-Party Services

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on the site. This data is processed by Google and is subject to Google’s Privacy Policy at https://policies.google.com/privacy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.

Facebook and Social Media Pixels

Our website uses tracking pixels from Facebook (Meta) and other social media platforms to measure the effectiveness of our advertising and to understand how visitors interact with our site. These pixels may collect your IP address, browser information, and pages visited, and transmit that data to the respective platforms. This is subject to Meta’s Privacy Policy at https://www.facebook.com/privacy/policy/.

These tracking technologies are only activated after you provide consent via our cookie consent banner.

Intercom

We use Intercom as our live chat and customer messaging platform. Intercom may collect information about your device, browser, IP address, and your interactions with our website and chat feature. This data is used to provide support and improve our services. Intercom’s privacy policy is available at https://www.intercom.com/legal/privacy.

Embedded Content From Other Websites

Pages on this site may include embedded content such as videos, images, or other media from third-party websites. Embedded content behaves as if you had visited that third-party website directly. Those sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content — including if you are logged in to an account on that third-party site.

How Long We Retain Your Data

Form submissions and inquiry data are retained as long as necessary to fulfill your request and maintain business records, after which they are deleted or anonymized.

Live chat transcripts are retained by Intercom for customer service and quality assurance purposes. You may contact us to request deletion of your chat records.

Comments and their associated metadata are retained indefinitely to support moderation of follow-up comments. If you have an account on this site, your user profile information is retained until you request deletion.

Who We Share Your Data With

We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website and conducting our business — including Google Analytics, Intercom, and social media platforms — solely for those purposes and subject to confidentiality obligations.

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

How We Protect Your Data

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law, in a timely manner.

Your Rights Over Your Data

You have the right to request a copy of the personal data we hold about you, to request corrections, or to request deletion of your data. To make a request, contact us via our contact page at https://www.redballtgs.com/contact/. Note that we may be required to retain certain data for legal, administrative, or security purposes.

Cookies and Consent

When you first visit our site, you will be presented with a cookie consent notice. You may accept all cookies, decline non-essential cookies, or manage your preferences. Declining analytics or marketing cookies will prevent those services from collecting data about your visit.

You can also control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on the site, including live chat.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.